Return Policy and Procedure of Johnsons Toy Company Free Essay Example, 3750 words

The above policy could not be applied to the Jungle Jim dolls because the sales have already been made and this would hamper the credibility of the company to develop a new policy. This policy would definitely help control the loss due to the failure of the Jungle Jim dolls but it would be disastrous for the future. The retailers and the salespeople must know about the return policy beforehand. Should this policy, if adopted, be printed and distributed to all of the retailers who handle Johnson Toy Company products? Why or why not? If it should not be distributed to them, who should receive copies? The policy should be well publicized so that the retailers and the sales people both know what they are fishing for. It should be printed on the sales receipts so that they could be later referred, in case of a problem. It should be pasted on the walls of an appropriate place like a warehouse or where the sales meetings are held. It should also be present on the company website so that th e customers know and understand that the company is honest and credible. We will write a custom essay sample on Return Policy and Procedure of Johnsons Toy Company or any topic specifically for you Only $17.96 $11.86/page Special situations would be dealt with special care. The freight charges would be paid only for defective or incorrect products. The company would not suffer for shipping charges if the retailer is not satisfied with the product because the overall sales are not satisfactory or for any other reason. After a return has been received, it would take 1-2 weeks to process. However, we would try our best to process faster. The retailers and the salespeople must know about the return policy beforehand.